Waiting list does NOT work

We put our party of 3 on the preferred wait list which stated a 15-30 minute wait. Got to the restaurant 15 minutes later and was told our wait would be 60+ minutes. When I pointed out the app wait time on my phone, they said they were aware of a "glitch" between the reported app wait time and REAL wait time. Really? It would be nice if you let your customers know that. Lots of other places to pick from that arent tricking you.

Pitt-girl about BJ’s Mobile App, v3.2.2